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by: ChaseDavenport
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How do I return/exchange an item and what is your return/exchange policy? Our goal with returns is simple: to efficiently address your return or exchange. The following represents the policy and procedures for product returns to Cellular Accessories For Less. CAFL requires a Return Authorization for exchange or credit for a period of 30 days from original ship date for product(s) that are defective or unnecessary. Beyond 30 days from shipping, we will honor most manufacturers' 1-year factory warranty. All components (instruction booklets, cables, etc.In addition to our Web Site Design and SEO services, we have three of our own products that we sell.

Where do I download Product Updates? A:""Invalid User String"" means you are entering an incorrect name and code. This usually occurs when trying to ""retype"" the name and code we sent. Please try to ""copy and paste"" the name and code (instead of retyping) and you should have success. FYI: To cut and paste: Use Control + C to COPY and Control + V (Or Right Mouse Click + Paste) to PASTE it into the Activation window.A:""Invalid User String"" means you are entering an incorrect name and code.

I was sent a shipping confirmation email from Google Checkout. Where is my download? A:We do not charge your card or ask Google to notify you of shipping until the moment we process and send your order. If you ordered the download version and received a confirmation letter that your card was charged or that your order has shipped, that means that we also sent your software and it is waiting for you at the email address that you have provided. If you don't see it in your inbox, please look in your spam folder befor contacting us. 99% of the time that is where it is.We believe that software should be affordable.

Do you have a Canadian Version? Although we've traveled everywhere from Moose Jaw to Medecine Hat, we are American and live in California and we have no knowledge of the Canadian Credit Laws. A Canadian version my be in the works soon, but for the moment, it takes all the hours in the day to improve our own American version.

I thought this was an ""Instant Download""!!! Where is it? We do not offer instant downloads and we are not automated. We post this in our online store and many pages throughout our site. Customer Service is our #1 goal and we do process orders very quickly. However, we are ""real people"".and orders sent in the middle of the night or during off-hours will not be processed until we can ""manually"" create your activation/download/instructions and email them to you.Yes.

What if something goes wrong with my computer? If you purchase a computer through VCUs G2 laptop program, all repairs are included free as part of ThinkPad protection and in most cases are handled while you wait or within a day at our on-campus service center. If the repair will take longer, G2G clients enjoy the exclusive bonus of a free loaner computer as well as any data transfer needed. In addition, VCU operates a repair shop on campus for all non-G2G computers - the G2G Service Center.We believe in our products and we know you will love them, too.

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