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by: CaryCavitt
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Word Count: 531

From the beginning everyone recognized that Sara Smith was different than the other employees that worked at the company. Not only was she an excellent example to her fellow co-workers, but her friendly personality attracted many customers as well. Over the years Sara gained loyal customers simply because of the way she kindly treated them.

Sara had what it took to be what I would classify as a "customer service superstar." She had the ability to keep customers and help others within the organization to become their best on the job. Each day Sara made a positive impact for the company and consistently delivered outstanding customer service.

Sara's greatest asset as a customer service representative was the genuine friendliness she showed to others. Her ability to make people instantly feel welcomed consistently made a positive impact on every customer. Sara had the gift of treating others in a highly respectful manner. Customers were made to feel welcomed from the start by her pleasant tone of voice and her genuine interest in meeting their needs. She gave customers her undivided attention and made them feel important.

The way Sara listened to her customers made it clear that she truly cared that their needs were met. She had the ability to ask the right questions without interrupting or losing patience. Sara clearly had the ability to gain the customer's trust within the first few minutes simply because she consistently offered the gift of listening.

Another great attribute that made Sara a customer service superstar was her enthusiasm for serving others. People tended to gravitate toward her by her unselfish focus on her customers. Anyone who knew Sara could see that she truly considered it an honor to serve others. This positive attribute also had a way of bringing out the best in her fellow co-workers.

Sara consistently showed an attitude of appreciation to every customer who she had the honor of serving. When a customer was being served by Sara, she always made sure that each person was given a sincere thank-you. This attitude made customers walk away with an outstanding service experience and made them want to continue to come back.

Sara also had an innate ability of making her customers feel accepted by the sincere respect and warm welcome that she consistently showed to others. Never one to speak unkindly, Sara always had an encouraging word to both her co-workers and customers. Her words were always positive, encouraging, and never critical. Everyone on her team appreciated how she chose her words wisely.

Customers were made to feel like VIP's when being served by Sara. This is because Sara understood the power of treating others in a way that she would like to be treated. Everyday customers would ask if Sara was available to assist them. Many would drive out of their way simply because they knew that no one else could match her service. Sara was highly appreciated by her organization, encouraging to her fellow co-workers, and adored by her many loyal customers. This is what made Sara an outstanding customer service superstar.

About the Author

About the Author: Service That Attracts founder Cary Cavitt is a professional customer service speaker. He has authored seven books on the topic and is available for keynote speaking and onsite seminars throughout the United States. Read more great customer service articles and customer service ideals on how to develop excellent teams.

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